free shipping this Week On order over $100
help.cerave@gmail.com
free shipping this Week On order over $100

FAQs

Nativecos Frequently Asked Questions (FAQs)

1. What skin types are Nativecos products suitable for?

Nativecos products are carefully formulated and dermatologist-tested to suit all skin types, including sensitive skin. Each product page provides detailed information to help you choose the right solution for your specific skin concerns.

2. Are Nativecos products safe for sensitive skin?

Yes! Many Nativecos products are created with gentle, non-irritating ingredients and are tested for skin safety. Our formulations are designed to help soothe and protect sensitive skin, minimizing the risk of irritation.

3. Are Nativecos products vegan or cruelty-free?

Nativecos is committed to ethical and sustainable skincare. Many of our products are vegan-friendly and cruelty-free. Please refer to individual product pages for detailed ingredient and formulation information.

4. Can I return or exchange Nativecos products?

Yes, you may return eligible items within 14 days of delivery, provided they are unopened, unused, and in their original packaging.
For hygiene reasons, opened skincare products are non-returnable. Please review our Return Policy for full details.

5. What items are non-returnable?

Due to hygiene and safety standards, the following items are non-returnable:

  • Opened or used skincare products

  • Items marked “Final Sale”

  • Gift cards

6. How long does shipping take?

  • Standard U.S. Shipping: 3–7 business days

  • Expedited Shipping (if available): 1–3 business days

  • International Shipping: 7–14 business days (may vary depending on customs processing)

7. Where does Nativecos ship?

We proudly ship worldwide to most countries. Shipping availability, delivery options, and costs will be displayed during checkout based on your shipping location.

8. How do I know which Nativecos product is right for me?

Each product page includes detailed descriptions, ingredient lists, and usage instructions to help you make an informed choice.
You can also contact our customer support team for personalized skincare recommendations.

9. Are Nativecos products clinically tested?

Yes. Nativecos products are clinically tested and dermatologist-approved to ensure safe, effective, and visible results for all skin types.

10. How do I use Nativecos skincare tools or devices (if applicable)?

Each Nativecos skincare device comes with a user manual and step-by-step instructions. You can also find helpful video tutorials and expert tips on our official website to achieve the best results.

11. Do Nativecos products expire?

Yes. All Nativecos products include either an expiration date or a PAO (Period After Opening) symbol on the packaging. For best results, follow the recommended usage period after opening.

12. How can I contact Nativecos customer support?

For any questions, feedback, or assistance, please reach out to us at:
📧 nativecos.us@gmail.com

Our support team typically responds within 24–48 hours on business days.